Online booking chatbot for beauty salons
Your colleague is with a client — the phone rings. The ChatAutomata AI chatbot handles bookings 24/7: recommends treatments, offers available time slots, and collects client data. You stay with your client, the chatbot works in the background.
- Treatment selector: haircut, coloring, highlights, manicure, cosmetics
- Multi-staff: the client can choose which colleague to visit
- Cancellation within 24h: automatic notification, fee policy configurable
What can the chatbot do for beauty salons?
Treatment selector questionnaire
Client unsure whether they need coloring or highlights? The chatbot recommends based on 3-4 questions: hair condition, desired result, time budget — and only then books an appointment.
Multi-staff support
Multiple colleagues work in a salon. The chatbot recommends based on client preference (colleague loyalty, availability, treatment type) — or anyone if they don't mind.
Recurring booking reminder
Hair coloring every 6 weeks, manicure every 3 weeks, cosmetics monthly? The chatbot automatically reminds the client based on their previous booking date.
Allergy screening before treatment
Cosmetic treatments require allergy screening. The chatbot asks the mandatory questions before confirming the booking, and records the answers in the booking notes.
Cancellation handling by your rules
If the client cancels within 24 hours: you can warn them, charge a fee, or offer free rebooking — the chatbot communicates according to your configured policy.
Supplier webhook
Every new booking goes out as an event to your system (POS, Zapier, n8n) with HMAC signing. The booking appears in your Google Calendar and as a push notification on your colleague's phone.
Industry usage examples
The following case studies are generic industry examples — not specific client names, but typical situations on the Hungarian market.
Solo hairdresser — evening bookings
A hairdresser works alone and can't answer the phone during the day. 40% of bookings come via chat between 6 PM and 10 PM — but previously they could only respond 24 hours later.
The chatbot immediately collects the data and lets the client choose from available slots. The client can complete the booking in the evening, the hairdresser just reviews in the morning. Evening booking conversion increases significantly.
5-person beauty salon — colleague preference
A salon has 5 hairdressers and 2 cosmeticians. Clients are loyal to specific colleagues, but bookings don't always match the right person.
The chatbot uses separate calendars per colleague and offers the client their preferred colleague's available slots. If none are available, it suggests alternatives.
Cosmetician — permanent makeup consultation
A cosmetician requires a preliminary consultation for permanent makeup services. Clients don't realize this is different from a regular treatment.
The chatbot recognizes the 'permanent makeup' keyword and first offers a 20-minute free consultation booking. Only after the consultation can the actual treatment be booked.
Plans — chatbot pricing
Free
$0 / mo
100 messages/mo, 1 chatbot, ChatAutomata branding. No credit card required.
Starter
$15 / mo
1,000 messages, 3 chatbots, web + Messenger + WhatsApp, lead capture, custom logo.
Pro
$45 / mo
10,000 messages, unlimited chatbots, tool-calling, WooCommerce, BYOK, analytics.
Business
$120 / mo
50,000 messages, 10 team members, multi-language, white-label, custom domain, SLA.
Frequently asked questions
How does it connect to our POS system?
Via webhook: every new booking triggers an HMAC-signed event to your system. Through Zapier, n8n, or Make, you can connect to 1000+ systems (Salonized, Treatwell, Booksy, etc.).
Can it recommend the right treatment for the client?
Yes. Based on a questionnaire (hair condition, desired result, occasion), the chatbot makes a recommendation and the client can book. You set up treatment descriptions, prices, and duration in the FAQ editor.
Can it book with multiple colleagues?
Yes, multi-staff support is available. You can assign separate treatment lists and calendars to each colleague. The client can choose which colleague to visit, or select 'anyone' — in which case the chatbot offers the earliest available slot.
What does the chatbot do on cancellation?
It reacts according to your configured cancellation policy. If within 24h, it can warn the client about the cancellation fee, or offer free rebooking. Based on your rules.
Does it work in multiple languages?
From the Business plan: the chatbot auto-detects the client's language (Hungarian, English, German, Romanian, Slovak) and responds accordingly. You can also upload FAQs in multiple languages.
Can it proactively message visitors?
Yes, after 3-5 seconds of inactivity it can display a welcome message (e.g., 'Hi, can I help you book an appointment?'). The timing and text are customizable.
How much does it cost for a salon?
The free plan includes 100 messages/mo and 1 chatbot. The Starter plan starts at $15/mo with 1,000 messages and 3 chatbots. The Pro plan ($45/mo) offers unlimited chatbots + tool-calling + WooCommerce integration.