AI product assistant for online stores
Most webshop visitors don't buy on the first visit — they have questions about sizing, stock, and shipping. The ChatAutomata AI chatbot recommends specific products from your WooCommerce catalog, checks stock, and retrieves order status. It doesn't just answer — it performs actual operations.
- Product search in natural language: 'red cotton polo shirt size M'
- Real-time stock checking and sizing advice
- Order tracking: 'where is my package?' — by email + order number
What can the chatbot do for online stores?
Product search with tool-calling
The chatbot searches your catalog via the WooCommerce REST API. For 'round-neck red cotton polo size 40' queries it returns specific products with images, prices, and links.
Real-time stock status
'Is the XL still available?' — the chatbot answers instantly from WooCommerce stock data. If sold out, it suggests similar products. No false promises.
Order tracking
The customer provides their email and order number — the chatbot retrieves the status (processing, shipped, delivered) and tracking link from WooCommerce.
Sizing advice and cross-sell
'What do you recommend with this?' — the chatbot suggests related accessories for the viewed product. For sizing, it uses the size chart set in the product description.
Coupon delivery via chat
The chatbot can generate unique coupon codes if enabled in WooCommerce. It responds to 'I want a 10% discount' type requests according to marketing rules — e.g., after email submission.
Cart reminder via email
If the customer abandons a cart, the chatbot sends an email based on the conversation (via Mailchimp, Brevo, MailerLite integration). 'Still thinking? Here's your cart — can I help?'
Industry usage examples
The following case studies are generic industry examples — not specific client names, but typical situations on the Hungarian market.
Clothing webshop — sizing advice
A clothing webshop has a high return rate because customers 'hope it will fit' — but don't check the size chart.
The chatbot automatically guides through the size selector (height, waist, hips) for the selected product and recommends the right size. The return rate noticeably decreases.
Accessories store — natural language search
An accessories webshop with 5,000+ products — customers can't find what they're looking for with category navigation.
For a 'gold bracelet for kids birthday' query the chatbot recommends 3-5 specific products from the catalog, with images and prices. The customer clicks directly from the chat.
Food webshop — order tracking
A food webshop processes 200+ daily orders, and customers frequently ask 'where's my package' on delivery day — long phone queues.
The chatbot retrieves the status and courier tracking link from the email + order number pair instantly. Phone load noticeably decreases — the chatbot handles dozens of daily queries alone.
Plans — chatbot pricing
Free
$0 / mo
100 messages/mo, 1 chatbot, ChatAutomata branding. No credit card required.
Starter
$15 / mo
1,000 messages, 3 chatbots, web + Messenger + WhatsApp, lead capture, custom logo.
Pro
$45 / mo
10,000 messages, unlimited chatbots, tool-calling, WooCommerce, BYOK, analytics.
Business
$120 / mo
50,000 messages, 10 team members, multi-language, white-label, custom domain, SLA.
Frequently asked questions
How does it connect to WooCommerce?
WP admin → WooCommerce → Settings → Advanced → REST API → new key (Read+Write). Enter the consumer key and secret in your chatbot settings, and you're done. Integration takes just a few minutes.
What about other webshop platforms?
Shopify, Magento, PrestaShop, BigCommerce, WIX, and Squarespace integration is on the roadmap. Until then, custom REST API webhooks or Zapier/n8n bridging works for almost any platform.
Can it send coupons?
Yes — the chatbot generates unique coupon codes tied to the customer's email, if enabled in WooCommerce. It decides based on marketing rules (e.g., first purchase, abandoned cart, email submission).
How many products does it work with?
Any catalog size. The chatbot always searches via the WooCommerce REST API, no sync needed: catalog changes take effect immediately. Works even with 50,000+ products.
Can it do cross-selling?
Yes. It reads the 'upsell' and 'cross-sell' products configured in WooCommerce, and recommends related items for the customer's selected product. Recommendations are customizable via system prompt.
How does it handle customer data?
TLS 1.3 for data transfer, Postgres Row-Level Security for storage, GDPR-compliant IP masking. Runs on EU servers. Customer email is only stored for actual order/lead capture, regular conversations are anonymous sessions.
What about chatbot misunderstandings?
You can see all conversations in the admin panel, and instantly fix things with the FAQ editor: add new Q&A pairs, modify system prompt. The chatbot responds with updated knowledge from the next minute.
How much does it cost for e-commerce?
The Pro plan ($45/mo) includes WooCommerce integration, tool-calling, unlimited chatbots, and 10,000 messages/mo quota. For larger webshops, the Business plan ($120/mo) offers 50,000 messages/mo.