AI appointment assistant for medical offices
15 phone calls waiting at 8 AM at the reception. The ChatAutomata AI chatbot handles appointment requests 24/7, asks pre-screening anamnesis questions, and routes the patient to the right specialist. GDPR-compliant, on EU servers, with encrypted data storage.
- Structured complaint pre-screening to the right specialist
- Prescription renewal flow: medication list + personal data
- Urgent vs. non-urgent case separation, telemedicine link
What can the chatbot do for medical offices?
Structured anamnesis pre-screening
The patient's complaint is processed through a questionnaire (type, location, duration, previous treatment). The chatbot routes to the appropriate specialist or department — it does not give medical advice.
Appointment booking per specialist
Each specialist has their own calendar. The chatbot offers available slots or puts the patient on a waiting list. The booking appears immediately at reception via webhook.
Automated prescription renewal
For regular prescription medication renewal: the chatbot collects patient data, medication list, and forwards to the treating physician. The prescription is prepared, the patient receives it via email.
Urgent vs. non-urgent cases
Based on the complaint, the chatbot recognizes urgent cases (chest pain, high fever, suspected loss of consciousness) — and immediately redirects to 112 emergency, doesn't book an appointment.
Telemedicine consultation
Online consultation booking with automatic Zoom/Jitsi/Meet link in the email. The chatbot can also request a preliminary data form before the consultation.
Multi-language support
Besides Hungarian: English, German, Romanian, Slovak, Ukrainian — important for offices with international patients. Auto-detect for the patient's language, or manual selection.
Industry usage examples
The following case studies are generic industry examples — not specific client names, but typical situations on the Hungarian market.
Private dental clinic — appointment booking
A dental clinic receives 80 daily phone calls. During the 8-9 AM rush, the receptionist can't keep up — many prospects go to another clinic.
The chatbot takes over booking requests: problem type (toothache, checkup, whitening, implant consultation), urgency, and appointment suggestion. Reception only handles complex cases by phone.
Private medical office — specialist selection
A multi-specialty office has 6 specialists (internist, cardiologist, urologist, gynecologist, orthopedist, dermatologist). Patients often don't know which one to visit.
The chatbot recommends a specialist based on complaint type ('back pain for 3 weeks' → orthopedist, if radiculopathy suspected → neurologist). The patient is more confident they'll see the right person.
Pediatrician — prescription renewal
A pediatric office prescribes regular asthma medication — parents renew every 2-3 months. Long phone queues.
The chatbot uses the prescription renewal flow to collect the social security number, child's name, and current medication list. The doctor confirms in the prescription system, data arrives structured.
Plans — chatbot pricing
Free
$0 / mo
100 messages/mo, 1 chatbot, ChatAutomata branding. No credit card required.
Starter
$15 / mo
1,000 messages, 3 chatbots, web + Messenger + WhatsApp, lead capture, custom logo.
Pro
$45 / mo
10,000 messages, unlimited chatbots, tool-calling, WooCommerce, BYOK, analytics.
Business
$120 / mo
50,000 messages, 10 team members, multi-language, white-label, custom domain, SLA.
Frequently asked questions
How does it protect health data?
TLS 1.3 for all data transfer, pgcrypto encrypted-at-rest storage, Postgres Row-Level Security for all tenant data, GDPR-compliant IP masking. Data is stored on EU servers (Hostinger) — we do NOT share data with third parties.
Can it connect to our existing practice management software?
Via webhook or REST API. Custom integration with standard practice management systems (MedWorks, ProTeam, MediTracker) is available from the Business or Enterprise plan. Many smaller systems also connect via Zapier and n8n.
Does the chatbot give medical advice?
NO. The chatbot provides general information (office hours, specialist selection, prescription renewal flow), but never gives medical diagnosis or treatment recommendations. For specific complaints, it always directs to a doctor — in urgent cases to 112.
Can it be multilingual?
Yes, from the Business plan. Auto-detect recognizes the patient's language, or the patient can choose manually. Hungarian, English, German, Romanian, Slovak, Ukrainian — other languages can be enabled on request.
How does it handle urgent cases?
The chatbot recognizes urgency from the complaint type (chest pain, loss of consciousness, shortness of breath, severe bleeding, etc.). In these cases it immediately directs to 112 — does NOT book an appointment, and does NOT advise waiting.
How much time does it save a practice?
Based on experience, phone booking time requirements decrease significantly. The exact savings depend on the practice size and patient volume — we provide personalized estimates during consultation.
Which plan is recommended for a medical office?
For smaller offices, the Pro plan ($45/mo, 10,000 messages) is sufficient. For larger ones (multiple doctors, thousands of patients), the Business plan ($120/mo, 50,000 messages + 10 team members + white-label) is recommended.